Cesino Privacy Policy — Your data, our responsibility

1 Scope & Applicability

Cesino (cesino.best) is a licensed online gaming platform serving players in Bangladesh and other regions. This Privacy Policy applies to the Cesino website, mobile app, and all associated services.

By using any Cesino service, you agree to this Privacy Policy. We are fully transparent about how we collect, use, and protect your personal data. Our goal is to ensure you always know where your information goes and why it is being used.

This policy is available in both English and Bengali. If anything is unclear, contact our support team and we'll walk you through it in plain language.

2 Information We Collect

Cesino only collects information that is strictly necessary. We do not gather data beyond what is needed. The table below outlines what information is collected and when:

3 How we use your data

Cesino uses your personal data only for specific, legitimate purposes. We never misuse your information. The main purposes are outlined below:

• Creating and managing your account and ensuring its security.
• Processing and verifying financial transactions.
• Meeting legal and regulatory obligations (KYC/AML).
• Preventing fraud and money laundering.
• Providing customer service and support.
• Sending you promotional offers and bonuses with your consent.
• Improving platform performance and user experience.
• Monitoring behavior to ensure responsible gaming.

Cesino will never contact you for marketing purposes without your consent. During registration, you can choose what types of communications you wish to receive — and you can update those preferences at any time.

4 Data Sharing Policy

Cesino does not sell your personal information to third parties. However, limited data may be shared in certain circumstances:

• Payment providers: Necessary information shared with Mobile Pay, Nagad, and similar services for payment processing.
• Game software providers: Only the minimum data necessary for game operation.
• Legal authorities: To the relevant authorities under a court order or legal obligation.
• Licensing authority: During routine audits by the licensing regulatory authority.
• Identity verification services: With approved verification partners as part of the KYC process.

All parties that Cesino shares data with are bound by our privacy agreements. They may only use the data for the specified purpose and may not pass it on to any third party.

5 Cookies & Tracking

Cesino's website and app use cookies and similar technologies. Cookies are small data files stored on your device. The types of cookies we use are:

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the site. Cesino does not use third-party tracking pixels.

6 Data Retention Period

Cesino does not retain your data beyond what is necessary. Retention periods are as follows:

• Account data: retained for as long as your account is active, and for up to 5 years after closure.
• Financial transaction records: retained for a minimum of 7 years as required by law.
• KYC documents: 5 years after account closure.
• Gaming logs: retained for up to 3 years for dispute resolution.
• Marketing data: deleted immediately upon unsubscribing.
• Cookie data: retained for the duration of the respective cookie's lifespan.

Once the specified retention period ends, data is automatically deleted or anonymized. Certain data may be retained longer due to legal obligations — you will be notified if this applies.

7 Your Rights

As a Cesino user, you have the following rights:

To exercise these rights support@cesino.bestEmail us at. We will respond within 30 business days. Identity verification may be required in some cases.

8 Children's Privacy

Cesino strictly does not provide services to anyone under the age of 18. We do not knowingly collect data from minors. Date of birth is verified at registration, and any sign-up from someone under 18 is automatically rejected.

If we discover that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

9 Security Measures

Cesino uses industry-standard security measures to protect your information. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmissions.
• Two-factor authentication (2FA) available on your account.
• Regular security audits and penetration testing.
• Automatic account lock on suspicious login attempts.
• 24/7 physical security at our data centers.
• Staff access to data is restricted and tracked with a full audit trail.

Keep in mind that no online platform can guarantee 100% security. Do your part — use a strong password, enable 2FA, and never share your password with anyone.

10 Policy changes

Cesino may update this Privacy Policy at any time. For significant changes, we will notify you in advance.

• A notification will be sent to your registered email address.
• A clear notice will be displayed on the website.
• The date of any changes will be noted at the top of the page.

If you do not agree to the updated policy, you may close your account. Continuing to use the service after any changes have been made will be considered acceptance of the new policy.

11 Contact

For any privacy-related questions, complaints, or requests, please get in touch with us:

• Email: support@cesino.best
• Live chat: available at all times via the bottom-right corner of the website.
• Response time: typically within 24–48 hours.

For privacy-related complaints, we aim to resolve the matter within 30 business days. If you are not satisfied with Cesino's decision, you have the right to lodge a complaint with the relevant data protection authority.